Most form designs are a total disaster. Full of text (long prose) and cluttered, it is impossible to find the information you actually need. Especially if you are a non-Hebrew reader living in Israel, and need to pay a water bill online. The basics of 1) which web site to go, 2) what numbers to enter on the site, and 3) by when to pay are totally unclear.
There is a strong parallel with poorly designed presentation slides. Most forms are designed with the issuer in mind: it follows the structure of the IT infrastructure. Most forms follow a classical form template that has been used for decades, nobody is challenging whether a different layout might by more effective. Most forms lack any form of human language.